Data Deletion Instructions

You can request deletion of your TROVELA account and associated personal data. This page describes how to submit a request and what we typically delete or anonymize.

For general privacy questions, see our Privacy Policy.

Send an email to it.entriks@gmail.com with the subject line “TROVELA data deletion request”.

Please include:

• The email address associated with your TROVELA account (required).
• Your full name (as shown on the account).
• If you signed in with Facebook or Google, mention which provider you used.
• Optional: a brief reason for the request (helps us verify the correct account).
• Confirmation that you want your account and personal data deleted.

If you cannot access the email on your account, contact us from an alternative address and we may ask for additional verification before processing the request.

We aim to confirm receipt within a few business days and to complete verified deletion requests within 30 days, unless a longer period is required by law or for complex cases. We will notify you if we need more time.

For a verified account deletion request, we typically:

• Delete or deactivate your user account and authentication records.
• Remove or anonymize your profile information (name, email where stored for the account).
• Delete favorites linked to your account.
• Delete private inbox messages addressed to you as a recipient where applicable.
• Remove inquiry metadata tied to your user ID in activity logs where feasible.

What may be retained:

• Listing content you published may remain visible until removed separately, or may be anonymized (e.g. contact fields cleared) depending on the request.
• CRM records (contacts/deals) created when you inquired about an agency listing may remain in that agency’s workspace as part of their business records; agencies are separate controllers for their CRM data.
• Data we must keep for legal, tax, fraud prevention, or security purposes for a limited period.
• Backups may retain data temporarily until backup cycles expire, after which it is overwritten.

If you registered or signed in with Facebook, you can also remove TROVELA from your Facebook settings under Settings & privacy → Settings → Apps and websites. That removes the app connection on Facebook’s side but does not automatically delete all data on TROVELA — please still email us at it.entriks@gmail.com if you want your TROVELA account data deleted.

ENTRIKS LLC — Trovela
Lot Vaku L2.1, 10000 Prishtina, Republic of Kosovo
Data deletion: it.entriks@gmail.com
Privacy: it.entriks@gmail.com