Privacy Policy

Trovela is a real estate marketplace operated by ENTRIKS LLC (Lot Vaku L2.1, 10000 Prishtina, Republic of Kosovo).

This policy explains how we process personal data when you browse listings, create an account, contact sellers, or use related features on trovela.eu and associated TROVELA services.

Depending on how you use TROVELA, we may process:

• Account data: email address, name, password hash (if you register with email), profile image, account type (private or business), and session/authentication tokens.
• OAuth sign-in data: if you sign in with Google or Facebook, we receive profile information those providers share with us (such as name, email, and profile picture), according to your provider settings.
• Listing and profile content: property details, photos, location fields, and contact details you choose to publish when creating listings.
• Inquiry and message data: name, email, phone number, message text, and related metadata when you contact a seller or submit an inquiry form.
• Favorites: listings you save to your watchlist while logged in.
• Lead and interaction events: for example when you click “Chat on WhatsApp”, reveal a phone number or email, or submit an inquiry — we log these events to improve the service and route leads appropriately.
• Technical data: IP address, browser type, device information, and server logs needed to operate and secure the platform.
• CRM workspace data (business accounts): if you use TROVELA CRM as an agency, we process contacts, deals, appointments, internal messages, and notifications within your team workspace.

Saved search alerts: the dashboard may reference saved searches in the future. If we launch email or in-app search alerts, we will update this policy and describe what is stored and how you can opt out.

We process personal data to:

• Provide the marketplace: search, view listings, maps, and property details.
• Create and manage user accounts (private sellers and business/agency accounts).
• Deliver inquiries and messages between visitors and listing owners.
• Route business listings to the correct agency CRM workspace (contacts and deals) and private listings to the owner’s in-app message inbox.
• Record WhatsApp click events and contact reveal events for analytics, fraud prevention, and lead attribution (we do not receive the content of your WhatsApp messages).
• Operate favorites and account dashboards.
• Authenticate users, maintain sessions, and protect against abuse.
• Comply with legal obligations and respond to support or privacy requests.

Where applicable under GDPR, we rely on:

• Performance of a contract — providing the service you request (account, listings, inquiries).
• Legitimate interests — security, product improvement, lead routing, and limited analytics.
• Consent — where required (for example certain cookies or optional marketing in the future).
• Legal obligation — when we must retain or disclose data by law.

We do not sell your personal data. We may share data with:

• Listing owners and agencies — when you submit an inquiry, click WhatsApp, or reveal contact details, the relevant seller or assigned agent receives the information needed to respond. Agency listings are routed to the team’s CRM workspace (contact and deal records).
• Authentication providers — Google and/or Facebook when you choose social login.
• Infrastructure providers — hosting, database, email, storage, and analytics subprocessors that help us run TROVELA (under appropriate data protection terms).
• Authorities — when required by law or to protect rights and safety.

TROVELA uses cookies and similar technologies to keep you signed in, remember preferences, and secure the platform. Session cookies are essential for login. You can control non-essential cookies through your browser settings; disabling them may limit some features.

We keep personal data only as long as needed for the purposes above, including active accounts, open inquiries, CRM records for business customers, and legal or accounting requirements. When data is no longer required, we delete or anonymize it within a reasonable period, unless a longer retention period is required by law.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to data portability. You may also withdraw consent where processing is consent-based.

To exercise these rights or ask questions, contact us at it.entriks@gmail.com. You can also read our Data Deletion Instructions.

Our service providers may process data in the European Union and other countries. Where required, we use appropriate safeguards (such as standard contractual clauses) for transfers outside your jurisdiction.

TROVELA is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates the latest version. Continued use of TROVELA after changes means you accept the updated policy.

ENTRIKS LLC
Lot Vaku L2.1, 10000 Prishtina, Republic of Kosovo
Phone: +383 43 889 344
Privacy: it.entriks@gmail.com
General: kontakt@entriks.com